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J. D. Power and Associates Ranks Hotwire.com Top Travel Site for Second Consecutive Year in 2007 Independent Travel Web Site Satisfaction Study(sm)
San Francisco (PRWEB) January 23, 2008 -- For the second consecutive year, discount travel site Hotwire.com (http://www.hotwire.com)? earned J.D. Power and Associates' highest ranking in Customer Satisfaction for Independent Travel Web Sites for booking low-priced hotel, airline or rental car reservations on an independent travel Web site.
The J.D. Power and Associates 2007 Independent Travel Web Site Satisfaction StudySM found that Hotwire® again outperforms six other major independent travel sites for competitiveness of price and ease of navigation.
"We are honored to be recognized by J.D. Power and Associates for the second consecutive year as the top independent travel site," said Eric Grosse (http://press.hotwire.com/index.php?s=company_bios&item=12), senior vice president and general manager of Hotwire.com. "Earning top honors again for competitiveness of price is especially rewarding as we take great pride in delivering incredible travel deals and offering deep discounts on plane tickets, hotel reservations, and car rentals."
Hotwire scores highest in two of the six factors J.D. Power and Associates evaluated, earning the highest in overall independent travel Web site satisfaction. Factors for consideration include:
? Competitiveness of price
? Ease of booking
? Ease of navigation
? Appearance/design of Web site
? Usefulness of information on the Web site
? Availability of booking options/travel packages
"Several enhancements (http://www.hotwire.com/deals-blog.jsp) on Hotwire.com have improved our customers' experience this year," said Ravi Chandrasekaran (http://press.hotwire.com/index.php?s=company_bios&item=19), vice president of product management. "These additions include several new tools that help ease the travel planning process and save money for our customers looking for travel and hotel deals."
The J.D. Power and Associates study, which surveyed consumers between October 2006 and September 2007, measures opinions of more than 5,400 travelers who booked airline tickets, hotel deals or rental car reservations through a major independent travel Web sites (sites not operated by a hotel, rental car company or airline.)
About Hotwire
Hotwire.com? is a leading discount travel site with low rates on airline tickets, hotel rooms, rental cars, cruises and vacation packages. Launched in 2000, Hotwire® negotiates deep discounts from its travel suppliers to help travelers book unsold airline seats, hotel rooms and rental cars. J.D. Power and Associates 2007 Independent Travel Web Site Satisfaction StudySM recognized Hotwire for ranking "Highest in Customer Satisfaction Among Independent Travel Web Sites, Two Years in a Row." Hotwire is an operating company of Expedia, Inc. (NASDAQ: EXPE). CST: 2053390-40. NST: 20003-0209. For more information, visit http://www.hotwire.com/.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
Hotwire, Hotwire.com and the Hotwire logo are either registered trademarks or trademarks of Hotwire, Inc. in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. © 2000-2007 Hotwire, Inc. All rights reserved.
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